Unlocking Organizational Potential:
High Performance Without Pain
Probing for Intersections: Customer Satisfaction and People Development
It's true: you can create a high performance organization. With joy and alacrity...not the drudgery you imagine. Now.
George R. Moskoff, CMC, and the associated consultants of APG
Consulting, can help you and your people discover the underpinnings of
your current success; these are the sources of your strengths that we
help you build on to raise performance.
We can help you map those practices you're already doing well and, in
the process, change the tone of the workplace, raise the soft targets
of human interaction. The result? Change from within, mastery of
innovation, financial success.
Our work spans the functional silos in organizations and provides a way
to prepare a growing environment for cross-fertilization. The result?
Our clients experience:
- an increase in throughput -- a rationalization of work that goes beyond "re-engineering" and makes a difference
- the creation of an overarching commitment to building a customer-keeping culture
- increased profits / cost reductions by minimizing customer / human resource churn
- breakthrough efforts through new teamworking methods
work with individuals. We work with groups. We coach, consult, listen,
advise, research and help execute plans through experimentation, trying
things out. We use all of the new thinking and new methodologies --
systems theory, servant leadership, etc. -- while I ask you to focus on
what really matters: making organizations vibrant systems so that
customers are continually delighted. Not an easy undertaking in any
economic climate but more important when times are stressful.
Transparency is a word I would use to describe part of our approach, if
you couldn’t already tell. Some of what I do involves the “how.” Below
are names for some of the tools that I apply in our work:
pass up an opportunity to use this challenging time in the business
world to make your organization truly unique. Call on us to help.
- Open Space Technology
- Fifth Discipline: Personal Mastery
- Community Building Methodologies
- Customer Retention Strategies
- Appreciative Inquiry
- Imago Therapy
- Systems/Chaos Theory
purpose of this website is to inform, to educate and, perhaps, to
inspire. (If you're entertained, too, so much the better.) So, if you
think what I've been saying/writing so far is; fluffy; stuff, go to the
Services tab and you'll get a glimpse of how these ideas actually
manifest into discrete undertakings, projects. (By the way, I think all
work is; project; work.) And, then, if you're still interested, visit
the; Conversation page and you'll get a bigger sense of who I am and
what propels me out into the world.
The purpose of the work of APG is to help people and organizations
change themselves into higher performance systems by releasing the
inherent desire that people have to be great, to do great things. The
change that occurs -- confronting and removing fears of taking risks --
creates a flood of innovation that makes your organization a great
place to work, a wonderful supplier to buy from.
In a way, I can't help but wonder about where we, people and
organizations, are headed. There is so much that needs doing right now.
And, so many who need help and to be helped.